24/7 priority access to Apple experts via chat or phone Same-day service in most major metropolitan areas world wide 7This article covers basic and advanced fixes for Dropbox sync issues. Should you need repair or replacement, there are convenient service options. And only AppleCare+ products provide one-stop service and support from Apple experts, so most issues can be resolved in a single call.If you added a file to the Dropbox folder in File Explorer (Windows) or Finder (Mac) and its not syncing on dropbox.com or the mobile app, make sure the.Use this article to fix the following issues:Browse Online Support. When you cancel your Phone.com service, you will no longer be able to. We must verify your account before we can cancel or suspend it, so it is important that we speak to you. To report issues, report bugs or provide feedback, go to Help > Contact.In order to cancel or suspend your Phone.com service please Call our Customer Loyalty Department at 1-87 between the hours of 9:00 am and 5:30 pm Eastern time.For help with the Beats Music streaming service, visit Beats Music Support.Available later this fall. For help with Beats by Dre headphones and speakers, visit Beats Support. Visit Apple Support Communities to get help and tips from fellow Apple customers.You see a “can’t establish secure connection” error or a different sync error message. Files are taking a long time to sync, are syncing slowly, or appear to always be syncing. Dropbox appears to have stopped syncing, is no longer syncing, or is stuck indexing. Dropbox is not “downloading” or not “uploading”, meaning not syncing or updating, files. Dropbox is not syncing, updating, or refreshing files, folders, or shared folders.
If you see a sync icon that you don’t recognize, like a gray circle with a minus sign or a red circle with an “X”, visit this sync icons article in addition to this article.For a basic introduction to how Dropbox sync works, visit this sync overview article instead.Not using Dropbox yet? See how Dropbox makes syncing files easy.Many file syncing issues, no matter what device you’re using or what the specific issue is, can be solved with the following solutions.Make sure you’re looking in the right placesHere are all the places you can access your files in Dropbox: If the Dropbox Smart Sync feature isn’t working as expected, visit the Smart Sync feature article in addition to this article. If your files aren’t showing up or you don’t see files that should be there, visit the selective sync feature article in addition to this article. You see a “Dropbox is damaged”, “OperationalError”, or “BrokenTempDirError” error. You see “permission error”, “access denied”, “permission denied”, or “rejected by server”. Word perfect serial numberFor example, your device could be struggling to connect to internet or your files may be very large. The Dropbox mobile app on your phone or tabletAs long as you’re signed into the same Dropbox account, and aren’t using the selective sync feature, you can access all of your files in Dropbox from these locations, and they should all sync with each other.There are a lot of reasons why syncing could be temporarily delayed. The Dropbox icon in your taskbar (Windows) or menu bar (Mac) The Dropbox folder on your computer in File Explorer (Windows) or Finder (Mac) The Dropbox desktop app, which includes: The steps will vary depending on your operating system and applications.Check if the internet you’re trying to connect to has security restrictionsIf you see a “can’t establish secure connection” error message or similar, the internet you’re trying to connect to may have special permissions or security restrictions. Check your account on dropbox.com to see if the file is still in its original location with its original name, or ask whoever you’re sharing the file with if they moved, deleted, or renamed it.Advanced solutions to file syncing issuesIf the above, basic solutions don’t solve your file sync issue, try some of the more-advanced solutions below.Allow Dropbox permissions in your computer’s firewall, security, and antivirus softwareGive the Dropbox desktop app full permissions in all of your firewall, security application, and antivirus software preferences and make sure the system extension for Smart Sync is installed. If changes to it aren’t syncing, it could have been moved, deleted, or renamed by someone you’re sharing it with. Remove any special characters in your filenames and check this article for more recommendations.Whether you’re on a computer, phone, or tablet, restart your device and reopen the Dropbox app.If it’s a shared file or folder, make sure you added it to your account, and that no one changed itIf a shared file or folder isn’t syncing, make sure you added it to your account. Learn how to check which account you’re signed into and sign into the right account.Certain special characters in filenames may not be compatible with certain devices. Learn how to update apps on iPhone and iPadMake sure you’re signed in to the right Dropbox accountYou can sign in to multiple accounts on the same device and app, so if you’re missing a file that should have synced, make sure you’re on the right account. Then, reinstall the Dropbox desktop app.Make sure you’re not trying to sync a file that Dropbox can’t syncThere are certain types of files that Dropbox can’t sync or that create sync issues. Learn how to uninstall the Dropbox desktop app on Mac, Windows, and Linux. If it is, contact support.Uninstall and reinstall the Dropbox desktop appUninstall and reinstall the Dropbox desktop app on your computer. If it is, and you’re still having syncing issues, move the Dropbox folder back to your computer temporarily to see if the external hard drive is causing the issue. Learn what types of extended attributes Dropbox can sync. Certain types of files and metadata like symlinks (symbolic links), aliases, shortcuts, junction points, resource forks, networked folders, and extended attributes. They often start with a ~$ (a tilde and dollar sign) or. Temporary files created by applications (such as Microsoft Word, Excel, or PowerPoint). Phone Help Free Up SpaceIfVisit this article to learn how to unlock it.See if you’re out of disk space on your computer and free up spaceIf a file or folder should be syncing to your computer and it’s not, you may be out of hard drive (or “disk”) space on your computer. If the file has a lock icon on it instead, that means that it was locked using Dropbox. If you’re using Mac, check if your document is locked in your file info and unlock it. Learn how to check if you’re out of disk space and free up space on your computer.Update or reinstall any non-Dropbox applications you’re usingIf you’re making changes to files in Dropbox with a non-Dropbox application, make sure those applications are up to date or uninstall and reinstall them.
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